Privacy policy

Skin is personal. Privacy is one of the reasons Myrelle exists, and it applies to your data as much as your doorstep. This is a plain-language draft prepared for the pilot and is pending formal legal review. [LEGAL REVIEW PENDING]

What we collect

• Booking details: your name, phone number, pincode, chosen protocol, and consultation slot.
• Payment records: processed by Razorpay. We never see or store your card, UPI, or bank details.
• Consultation notes: written by your doctor to deliver your care safely, stored securely and visible only to your care team.
• Site analytics: we use Meta Pixel to measure our advertising. You can control ad personalisation in your Facebook and Instagram settings.

What we do with it

• Deliver and coordinate your bookings, consultations, and visits.
• Send you service messages on WhatsApp and email about your bookings and aftercare.
• Improve our services and measure our advertising.

What we never do

• Sell your personal information.
• Publish any photo or detail of your care without written consent.
• Share your medical information beyond the doctor treating you.

Retention and deletion

Booking and clinical records are retained as required for medical record-keeping obligations. To request deletion of your marketing data or to opt out of messages, contact us on WhatsApp — every drip message also carries an opt-out.

Contact

For any privacy question or request, reach us on WhatsApp through your booking, or by email once support channels go live.